Privacy policy
We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services.
Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.
The type of information we will collect about you includes:
Your name
Address
Phone number
E-mail address
Credit / debit card details
The information we hold will be accurate and up to date. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the European Economic Area (EEA), we will always obtain your consent first.
Delivery Policy & Costs
We fulfil most of our deliveries with our own vehicle fleet and trained drivers in order to maintain a high level of customer service and to minimise damage in transit.
Where possible our furniture is delivered fully assembled for your immediate, stress-free enjoyment. In some cases, some minor assembly may be required. It may be possible to deliver some items flat-packed if you prefer or there are access issues. If there are access issues at the time of order, we may be able to arrange assembly in situ for an additional cost. Please make us aware of this upon placing your order.
Trade Descriptions Act
Every care has been taken to ensure that the descriptions and specifications of our products on this website are correct.
Whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.
Customer Services
We pride ourselves on our excellent customer service, from our friendly sales team here in the office to our helpful fleet of drivers.
We always welcome feedback from our customers and continually strive for improvement. We appreciate our customers taking the time to contact us and take all matters of praise or complaint extremely seriously.
In the event of you having a complaint or problem with any aspect of our service or the products we offer, don’t hesitate to call us or inform us by email. We will try to rectify any problem or issue you may have quickly and effectively.
Our helpful customer service team is available between 9:00am and 5:00pm (GMT), Monday to Friday.
All complaints will be acknowledged within 2 working days and will be resolved as soon as practicable. We’ll always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.